Billing - FAQ

Questions:

 

Q: When can I expect my next meter reading?

A: The date is located on your bill just below the Consumption and Amount Due area.

Q: Do you accept payments over the telephone?

A: No. Payments can only be made by mail or in person at the following address. Never send cash in the mail and be sure to put your account number on the face of the check.

Bethpage Water District
25 Adams Avenue
Bethpage, NY 11714
(516) 931-0093

Q: How often will I receive a bill?

A: Meters will be read and consumers will be billed quarterly. No bills will be rendered or payment accepted for less then minimum charge.

Q: Why didn't I receive a bill?

A: You should receive a bill every three months. If you didn't receive a bill within the scheduled timeframe, please call us at (516) 931-0093.

Q: What is the average bill?

A: Each consumer's usage is determined by different variables, such as the number of people living in the home, size of lawn, size of house, etc. For this reason, we are unable to give a meaningful average.

Q: Why is this bill higher than the last bill I received?

A: Many factors can contribute to fluctuations in your water bill.
Extreme weather conditions such as a drought or heavy rainfall the previous year can be a factor. Additionally, water consumption typically changes from one season to the next. For an accurate comparison, examine bills from corresponding periods of previous years, while considering rainfall recorded. An increase in the number of people living in the residence can be a factor. Another culprit could be a leak. Dripping faucets inside and outside are obvious sources but look for other less visible signs as well. Listen for hissing noises around the toilet, which could indicate a shut-off valve is leaking. The underground sprinkler system is another area to check. Leaks can add up. For example, a hole that's 1/16" wide can leak as much as 74,000 gallons of water in 90 days. See our "Do it Yourself" section.

Q: I am selling my house. What do I need to do to close out my account with the Bethpage Water District?

A: Call the administration office at (516) 931-0093 with the following information:

1) Account #
2) Service Address
3) Seller’s Name
4) Seller’s Attorney’s Name, Phone Number, Fax Number and Address
5) Seller’s Forwarding Address
6) Purchaser’s Name
7) Purchaser’s Attorney’s Name and Phone Number and Fax Number
8) Provide closing date

You will need to make an appointment with the District for a final meter reading and inspection, for which there is no charge.

Q: How do I have my water service turned on?

A: Bethpage Water District customers should call (516) 931-0093 to inquire about the situation. There may be a minimal charge and fees are associated with new, non-existing service. As soon as all requirements are met, service will be turned on. If a house is being sold, it is rare that the water would be turned off.

Q: Who is responsible for the repair of water service lines?

A: The water service line from the curb to the house belongs to the property owners and shall be maintained at their expense. The district maintains the service line from the water main to the curb and the meter itself.

Q: Why do I have to pay for water that results from a leak?

A: Any water that registers consumption through the home owner or business owner's water meter is the responsibility of the account holder.  This can include, but is not limited to, toilet tank leaks, leaking hose spigots or any other service line leak. Moreover, in the event a service line is leaking before the water reaches the meter, the District may estimate the cost of water that is not metered.